CUSTOMER ALERT: Due to a high incidence of Spam, Scams, and fraud, we are providing some best practices for you: 1. If you get a call from our Fraud department, we will NEVER request that you send money via Zelle or any other method. 2. If you receive a call from our Fraud department, you are welcome to hang up and call us back on the number on the back of your card or your local branch to verify if this is legitimate or not. 3. If you receive an email about your PIN or Password having been changed, we strongly recommend that you access your account and change your password even if you are still able to access your account

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How to File a Complaint

Determine the primary federal regulator of your bank by calling the FDIC's toll-free call center number at:

1-877-ASK-FDIC (1-877-275-3342)

Monday through Friday 8 am until 8 pm (Eastern Time)

Hearing Impaired Line:

1-800-925-4618

Or you can visit the:

FDIC Bank Find Website

  • Provide your complete name and mailing address as well as a day or evening phone number with the area code.
  • You may also file a complaint via the FDIC's Customer Assistance Online Form.
  • State your inquiry or complaint, making certain to include the name and street address of the bank.
  • Provide a brief description of your complaint.
  • Enclose copies of related documentation.
  • State how you would like your matter resolved and the remedy you seek.
  • If you are not the owner of the account, obtain and provide written permission from the owner in order to correspond on the owner's behalf.
  • Remember to date and sign your letter.

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